Shipping policy

Shipping Policy

Thanks for shopping with DeskReset! Here's everything you need to know about how we get your order to you.

Processing time
Orders are processed within 1–2 business days. You'll receive a confirmation email, followed by a tracking link once your order ships.

Shipping & delivery times
We ship worldwide with tracking. Estimated delivery is 10–20 business days, depending on your location. Times are estimates and can occasionally run longer during peak periods, holidays, or to remote areas.

Shipping cost
Shipping is free on all orders, worldwide.

Tracking
Once your order ships, we'll email you a tracking link so you can follow it every step of the way. If your tracking hasn't updated after a few days, don't worry — international parcels sometimes take time to scan in.

Import taxes & duties
Prices at checkout do not include any import taxes, customs duties, or VAT your country may charge on international orders. Any such charges are the responsibility of the customer and are separate from the item price. Thresholds vary by country and most small orders are unaffected, but please check your local rules if you're unsure.

Delays
We're not responsible for delays caused by shipping carriers, customs processing, weather, or other events outside our control. If your order seems stuck, email us and we'll help chase it up.

Wrong or incomplete address
Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrect or incomplete address provided by the customer.

Lost or damaged parcels
If your order arrives damaged, or doesn't arrive at all, email us within 30 days at hello@shopdeskreset.com and we'll make it right with a replacement or refund.

Questions?
Email us any time at hello@shopdeskreset.com — we reply within 24 hour